Getting and Keeping the Right Frontline Support Workers
This workshop will provide the opportunity for all coordinators, managers and team leaders to assess their current approach to recruiting, inducting, developing and managing support workers and others who provide services to clients in a home, respite centre or location other than the "office".
Participants will receive the results of Best Practice surveys and research that will allow participants to benchmark their management of support workers and also develop a plan for upgrading their employment cycle management over the next twelve months.
Topics:
Attracting front line workers to apply for a job
Recruitment
Induction
Developing frontline workers
Alignment and accountability
Enterprise agreement, Awards, AWA's - the best way to employ frontline workers
Developing self management attitudes and skills in frontline workers