Staff Development and Improving Staff Performance in the Community Services Sector
The course will provide case studies, exercises and step-by-step methods for monthly performance discussions, yearly appraisals, performance counselling, resolving conflicts between staff, and generally supporting, supervising and negotiating changes with staff. The methods and role of coaching, as a standard approach to working with the team, will be developed.
Who should attend:
Managers, team leaders, coordinators and senior team members
Knowledge and Competencies:
Participants should have an ability to:
Develop and use performance management systems relevant to their team or organisation
Conduct regular performance discussions
Conduct appraisals
Coach for year round performance improvement
Counsel difficult staff
Topics:
The Staff Management System - Framework for Managing Staff Performance
The Incident Discussion
The Monthly Performance Discussion
The Problem Performance Discussion
Performance Appraisals
Coaching for year round performance
Issues in Performance Management
The workshops comprise of a small group and are interactive.